Bisnode is pioneering smart data to enable our customers to make smart decisions. Bisnode is in the midst of a transformational journey, and alongside our high dedicated and professional employees, it is critical that we enhance and simplify how our customers experience our products and services to grow the business successfully and to be relevant to our customers and the market.
The Customer Experience team is the voice of our users! We bring customer perspective in the development cycle and make sure that Bisnode is driven by customer needs. We ensure that our services are presented through great design and are easy-to-use.
We are looking for an exceptional, open-minded and creative UX Researcher to join Bisnode.
Your focus is the research, but in this role, you work in close collaboration with our UX manager, designers, product management as well as our customers to drive UX capabilities across all Bisnode markets. You will work in a multi-disciplinary team and cooperate with amazing colleagues from around Europe: Join us on our exciting journey!
WHAT YOU’LL DO:
- Design and evaluate features and hypotheses as well as integrate customer’s feedback into the design iterations providing great and consistent user experience.
- Review existing literature, data, and analytics.
- Plan field research and collect data through observation, evaluations, interviews, surveys with both prospective and current customers.
- Gather and synthesize data to understand the needs and goals of our customers.
NEED TO HAVE:
- Hands-on experience of planning and conducting UX research.
- Experience in successfully working on a customer centric initiatives.
- Attention to detail, exceptional organizational and analytical skills.
- Excellent written and verbal communication skills in English and ability to interact with internal stakeholders and customers.
- Experience in operating in an international matrix organization.
- Openness for travelling within Europe as part of the role.
- Degree in Design, Interaction Design Human Factors, HCI, Communications, Social science or similar field
HOW TO APPLY
Send your application and CV to firstname.lastname@example.org
Don’t wait to apply, applications are handled continuously.
For additional information about the role, please contact our UX Lead:
Rosa Gudjonsdottir at email@example.com
For any questions about the recruitment process please contact:
Group HR Manager Hanna Klint at firstname.lastname@example.org
Group Bisnode is currently active in 18 European countries and is one of Europe's leading providers of business information. Overall we are about 2 100 employees. Everything we do at Bisnode, is infused by our sincere dedication in helping our customers make better decisions. At Bisnode, you find individuals with diverse backgrounds, cultures and ideas which we highly believe enriches our business. Read more about Bisnode